Return & Rufund Policy

We have a 30 day return policy and we will process your return/exchange request as long as you contact us within 30 days of receipt of the item. Please be sure to contact us first by email contact@elekgo.eu.

Returns are not allowed after 30 days of the delivery date.

Return & Exchange Conditions

  • Return and Refund Policy apply to orders made on the official website. 
  • Items must be returned within 30 days after you receive them.

  • If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

  • All items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  • When returning or exchanging items, customers must use a shipping method providing tracking information.
  • Items sent back to us without first requesting a return will not be accepted. ELEKGO is not responsible for the shipping cost of the package returned by the customers themselves.
  • If you refuse to accept the package at the time of delivery, we will deduct the actual shipping cost to you when we refund.

Non-returnable items:

  • On sale items are non-refundable.
  • Damage/Lost caused by customers is non-refundable.

General Return Process

  • Initiate a return: Please email us at contact@elekgo.eu with photos and/or videos of the items and let us know your order number. Our customer service staff will determine the eligibility for your return request within 3 business days.
  • Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted). We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature, because we will not be responsible for lost return/exchange.
  • Refund or exchange: when we receive your return/exchange, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund.

Return Charge

  • If the return is due to our problems (such as: incorrect products, quality problems of products), we will provide a full refund for you include the return freight;
  • If the return is due to the buyer’s problem (such as: don’t like/want the item, ordered a wrong product/size),  the buyer is responsible for shipping and return costs.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 2-3 working days.
  • If you haven’t received the refund within 2-3 working days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is official posted. If you’ve done all of this and you still have not received your refund, please contact us at contact@elekgo.eu.

Please Note: we do not refund our original shipping cost.

Order Cancellations

  • We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
  • Orders can't be canceled once the parcel is shipped out.

We sincerely appreciate your business and are committed to making your shopping experience enjoyable from start to finish. If you have any questions or need help with a return, please feel free to contact the ELEKGO customer service team.